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One of our five areas of expertise is contingency auditing. This can help most medical offices and healthcare facilities

News from one of my partners:

 Hospice saves on medical supplies Savings help address diminishing government reimbursements

Hospice saves on medical supplies Savings help address diminishing government reimbursements Neczus’ Expertise in Health Care

The client is a hospice in North-Central Florida that provides support for patients and their families in their own homes, assisted living centers, skilled nursing facilities, hospitals and hospice houses.

Medicare, Medicaid and most insurance companies cover the care given by the nonprofit organization. Given the current economy, diminishing government reimbursements and a trend toward extended hospital stays for the terminally ill, the hospice wants to continue to provide high-quality care as cost-effectively as possible.

The organization asked health care industry experts with Neczus to review its expenses for medical supplies. Neczus Consultants found both “hard” savings (money) and “soft” savings (process improvements) that will help the hospice continue to fulfill its mission.  Market knowledge, proprietary tools, project experience and implementation assistance Using Neczus’ proprietary suite of RFP tools, Consultants were able to gather extensive and detailed information from suppliers. Neczus experts weighed supplier responses based on several criteria important to the hospice, including quality, availability of electronic inventory management tools, shipping charges and price-change notification policies.

They also reviewed existing and proposed contracts for improved pricing, incentives and discounts; arranged a “Vendor Day” so that suppliers under consideration could present alternative products that offered substantial savings; and assisted in implementation with a 60-day transition period after contract signing to ramp down incumbent supply.

Project Information

Industry: Health Care Expense: Medical Supplies Client ROI: $5,625/hour Suppliers: New Net Savings: 10% 

Other successful industry projects Neczus has handled many successful expense- reduction projects for the health care industry. Expenses reviewed include: Bank Fees Cleaning Services & Supplies Employment Services (including Contract Nurses) Food Services Freight Insurance – Workman’s Comp, Health, P/C Medical Supplies Merchant Card Fees Office Supplies Payroll/HR Admin (including PEOs) Records & Information Management Telecommunications Uniforms & Linens Waste & Recycling

Notes on creating a voicemail greeting: 

 We  installed our first clients’ voice mail in 1984 or 85. I believe  the cost was   over $8,000.00 for  a small system with limited  features. Now  it is included in most  Cloud based  systems or  available at  very little  cost. However I  believe  that many use it as if  one  was playing hide and seek, and  using it  as if  hiding  behind  a tree rather  than taking  the  call. You   can do  two  things; take  the  call or  get  another voice mail  box for those that  you regularly  communicate  with. When used properly I  think of it  as non-simultaneous  conversation that  improves prodictivity. 

Another  solution is  to  use  a cloud  based  system with UC, Unified Communications. It is  like IM but  is used   by  those yo need to  touch base  with often. More  on  this in a coming post.

For now  try  to use  voice mail effectively.

Sound upbeat in your message. When recording, be sure to say your message with a smile on your face. It’s obvious when people aren’t happy in their message. Since your work revolves around keeping happy customers, do your part by keeping a happy-sounding voicemail message.

Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Don’t be that guy. Pronounce your words and take pauses between your sentences

Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.

Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wordi