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Client ABT ASSOCIATES
Mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development.
EMPLOYEES: 1045 domestic, 2000 in Africa
LOCATIONS: 4 US locations
NUMBER OF SEATS: 1045
Abt Associates continues to be a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Associates is regularly ranked as one of the top 20 global research firms and one of the top 40 international development innovators.
Abt Assoc. had been using NWN for premise-based Cisco Call Manager services. With very limited IT resources the company lacked the expertise to pull together its disparate communications tools. It was also using different collaboration tools – Cisco Jabber, Microsoft Lync and Google apps – that did not integrate with each other.
West moved the voice services to VoiceMaxx CE and into the cloud. We also supplied ControlMaxx for their 20 contact center workers. Since the company was using Cisco already, the interfaces for VoiceMaxx CE were nearly identical to those of the Call Manager. InterCall also provided Abt with 3000 WebEx licenses. In order to federate their disparate messaging and presence platforms, West implemented NextPlane, which allowed their US locations using Cisco Jabber to integrate with their Australian location, which was locked into Microsoft Lync.