Simply stated, unified communications (UC) refers to the concept of consolidating phone, email, fax, chat, video and collaboration into a single unified channel, either on a device or on a computer. For example, if you receive a voicemail, it is deposited in your email inbox where you can listen to the message, review the availability status of the party who left it, and respond to them in their desired communication channel, whether it be chat, phone or email.
Increase Customer Satisfaction
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