Use Cases
Are your telecom and IT costs to high?
Over Your Head in Overhead Costs? We Can Fix That!
We Have Been Helping Companies Reduce cost and Improve Telecom for Over 40 Years.
We are totally agnostic as to the solution you need.
• Do you know all the telecom options available?
• Are you relying on a vendor to tell you what you need?
• Are you doing all the legwork to discern the differences between all the vendors?
Do you know the reputations of the various telecommunication companies? Applied Consulting Group knows the industry inside and out. Whether your business is at one location with 5 phone lines, or an international company with locations around the world, our group will expertly assess the needs of your organization and guide you to the best options available.
Perhaps you just need to reduce your telecom and IT costs or wonder if you are being billed correctly. A large percentage of our clients are billed incorrectly. Managed services can reduce and fix your budget at a definite annual budget number.
So whether you are trying to reduce you’re IT / Telecom/ Internet costs, are looking for a new carrier, a new telecom system, an internet solution, or simply want to review your current bills– we can help.
With over 40 years’ experience in telecom consulting, installation and auditing, we are well positioned to provide solutions to many telecom problems, issues or situations..
We can consult and /or generate an RFP (request for proposal) and solicit bids in the following areas: Local and Long-Distance service/VoIP service with the best carrier for your specific requirements.
We are not aligned with any carrier or service provider. We analyze your bills and seek refunds and lower rates, either with your current carrier/service provider, or with one or more companies that can provide you with the services you need at a price that fits your budget. We have a proven track record of securing refunds and lower rates for our clients.
Telephone system design/bid, either Hosted or Non-Hosted solutions. Also: broadband requirements via internet, Fiber, etc, FIOS, DSL, or Ethernet. Take advantage of the high security and reliability of a data center to host critical infrastructure, with fully dedicated power and network access ensuring uninterrupted service.
Whether you have 5 phones in one office or 2000 phones around the globe, we can help find the right system for you. In addition, we provide call-handling solutions including, but not limited to, automated systems and call center design. We also devote resources to departmental call handling needs and goals, as well as proper interfacing to your customers We provided one of the first private telephone systems to a public school in Northern New Jersey in 1974.
Use Cases
JCMUA Use Case
JCMUA Use Case Graphic 4-19 (002).pdf 4 24 21 (1)
Are managed services right for your firm? Are you with the right VOiP provider?
To reduce the burden and cost of your IT expenses more and more firms are turning to Managed Services. We offer many flavors of Managed serves to fit your IT budget as well as properly administer your IT infrastructure.
Applied Consulting group Is an agnostic provider of this and many other Cloud/VoIP services. call 888.208.0020 for a no-fee evaluation
Managed services are the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations and cut expenses.[1][2] It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.[3][4]
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.[5]
Copied from this Wikipedia link.
https://en.m.wikipedia.org/wiki/Managed_services#:~:text=Managed%20services%20is%20the%20practice,improve%20operations%20and%20cut%20expenses
Record calls to meet compliance issues and for accuracy.
With RTP installed, record calls by authorized users can easily access call recordings for quality assurance, regulatory compliance, dispute resolution, and much more. Replay RTP by Trisys is designed to record phone conversations taking place on IP phone systems. It runs unobtrusively on your network, monitoring RTP (audio) traffic through a mirrored span port for desired calls and converts them into call recordings. Our Replay RTP solution is available as a 100% software solution (if the PC is provided by the client):
• Supports all IP based telephones systems (must have IP phones)
• Saves recordings as .WAV files • Recordings can be automatically archived or deleted
• On-demand pause/resume recording Replay RTP also comes as a turnkey solution including the hardware (Tapit 6 ezBox Enhanced). Tapit 6 ezBox Enhanced can:
Record up to 100 concurrent calls*
Storing over 70,000 hours of recordings
*Use multiple units for larger installations The Replay RTP web user interface via Tapit 6 Call Accounting software, allows password-protected remote access to calls, and offers over 125 reports. An authorized Tapit 6 user can:
• Easily find recordings by; date/time, caller ID, dialed number, user, DNIS, call duration, extension, trunk, and more.
• Play and download recordings
• Share recordings via e-mail Replay RTP Brochure Document #: RPRTPB–180806 Page | 2 Updated on 08/06/2018 Minimum System Requirements – PC Provided by Client
• Phones must be IP supported
• Core 2 Duo Processor
• 4 GB RAM for Windows 7/8.1/10 Pro/Windows 2008
• 500 GB of hard drive (approximately 67,000 hours of voice recordings)
• 2 Network Cards
• Windows 2008 R2/2012
• IIS ( IIS 7 and high requires IIS 6 compatibility enabled for Windows)
• Windows Media Player to play recordings
• The PC used for listening to voice recordings must have a sound card
• MS Internet Explorer 10 or higher
• Audio (RTP) must be un-encrypted
• A network switch which supports bio-directional “port mirroring” or a plain hub
• MS .NET Framework 4.5 (or 3.5 enabled)
Also we can provide additional software that uses AI to capture emotions of caller
New Voice recording Software from one of our premiere vendors, and IBM’s Watson.
Use with Microsoft teams, Cloud VoIP telecom, and Contact Center software
YOU CAN:
1. Transcribe recorded calls, and view on computer, laptop, mobile atc.
2. Share calls and the highlights of calls
3. Search and discover by keywords in the call……… saves a great deal of time
4. Capture the tone and mood of of the caller to improve customer relations
About Applied Consulting Group
Applied Consulting Group is comprised of two companies, Applied Utility Auditors LLC, and Applied Telecom Solutions. We are agnostic and unbiased providers of telecom/IT solutions, utility auditing, worker’s compensation refunds, and insurance risk analysis.
For over 30 years we have helped companies large and small determine how best to keep up with telecom and IT technology, as well as reducing overhead. Each company is comprised of individuals with 20 or more years’ experience in their respective areas of expertise and can provide solutions to help you run your business more efficiently, and at less cost.
We do not charge you for our services. We will audit telecom, utility, IT, and workman’s compensation. We also provide complete insurance risk analysis audits. Call us for a continency based audit for refunds and future savings.
As opposed to sales organizations, we are agents/channel partners and are paid by the supplier. We will help you determine your needs and secure bids from available providers in your area. Applied Consulting Group provides exceptional service, and continued advice throughout the term of your agreements with our vendors which include AT&T, Verizon, Microsoft, Cisco, Spectrum, Comcast, and over 75 other solution providers through channel partnerships.
ACG’s track record of customer retention is unparalleled. We have an over 97% retention rate, and we hope you will give us an opportunity to provide you with our many years of experience to improve your operations and improve your bottom line in the areas where we excell.